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Customer Service

 

1. SHIPPING

EU only.

1.1 SHIPPING COSTS

Austria: FREE

Germany: 7€ (incl. 20% VAT)

All other EU-countries: 10€ (incl. 20% VAT)

 

1.2 DELIVERY SERVICE

Hermes

 

2. PAYMENT

Only pay in advance is accepted.

 

3. ORDER PROCESS

After ordering you will get a receipt of your order via email. After checking your order informations, you’ll receive an order confirmation + invoice with payment informations.

 

When the payment is fully received, your order will immediately send to you!

 

4. CONCLUSION OF CONTRACT

Please note the sales contract is concluded upon delivery of the goods.

 

4.1 CONTRACTUAL LANGUAGE

The contractual language is German.

All the data provided in English are just to inform also foreign customers about the offered product.

5. QUESTIONS / CHANGING YOUR ORDER

If you have a question or you want to change your order please drop an email to: mail@designpackaging.at

 

6. DEADLINES

 

6.1 Payment

Payable within 14 days from date of invoice.

I reserve the right to withdraw from the sale if the appointed amount should not be credited to the bank account within 14 days from date of the invoice.

Of course you can always place another order.

 

6.2 Shipping

Shipping in Austria is within 3–5 working days, after your payment is received.

Shipping in EU is within 5–7 working days, after your payment is received.

 

Sometimes deliveries can be delayed due to circumstances beyond our control. Thank you for your understanding and patience.

In case of damaged delivery, you are due to notify me via: mail@designpackaging.at immediately.